Service Delivery

Government 2.0 Taskforce Roadshow – Encouragingly Refreshing

I attended the first Government 2.0 Tasforce Roadshow held yesterday in Canberra at the Australian Bureau of Statistics in Belconnen. Whilst the agenda was published on the Taskforce web site I really did not know what to expect on the day. Given the format the event took it would have been more useful to both […]

Federal Government Announces IT Innovation Council

Today the Hon Kim Carr Minister for Innovation, Industry, Science and Research, annouced the 24 members of the new IT Innovation Council. -quote from media release- “IT will be the principal means to deliver the economic and productivity growth needed to drive innovation across the entire economy,“ Senator Carr said. “IT is critical to Australia’s […]

ATO Major FAIL on Accessibility

Yes it’s that time of year again, income tax return time and the ATO have once again provided an eTax application.  Today on twitter I discovered that a glaring issue which has been a fault of eTax since it’s inception, and has not been addressed yet again, is that it only runs on the Windows […]

User Experience and Paper Based Legislation

I have worked within and with Federal and State Government agencies over the last five years. I have witnessed the frustration and road blocks these agencies face when attempting to improve user experience, enhance customer engagement and increase service delivery completion.  One of the issues is most of the legislation in place is currently written […]